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Why haven't you responded to my question?

posted this on Mar 7, 2016

We respond to all inquiries between the hours of 9am - 5pm EST, Mon - Fri (excludes weekends & holidays). Our goal is to reply to all inquiries the same day they are received. If you have not heard a reply to your inquiry, please know that we will reply to it as soon as we get to it. Sometimes inquiry volumes are extremely heavy, so if we can't get to it on the same day, it will get replied to the following business day. If you contact us on the weekend, we will get back to you on Monday.

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