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Apple iTunes Restore Device Instructions
To put your device into restore mode, follow these steps:
1. Turn off your device and leave it off.
2. Plug in your device's USB cable to a computer with iTunes.
3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
If you follow these steps and your sim card is still not recognized, please email us your IMEI# so we can verify unlock status for you. Your IMEI# can be found by going to Settings, General, About.